Thank you for choosing Petfest, your trusted online pet store. To ensure a transparent and seamless billing process, please familiarize yourself with our Billing Terms and Conditions. These terms are designed in accordance with Schedule 2 to the Competition and Consumer Act 2010 of Australia and Parts 6 and 7 of the Competition and Consumer Regulations 2010, providing you with a clear understanding of our billing practices.
1. Currency and Pricing
All transactions on Petfest are conducted in Australian Dollars (AUD). Our prices are inclusive of Goods and Services Tax (GST), where applicable. The displayed prices are subject to change, and we reserve the right to modify them without prior notice. However, changes will not affect orders for which we have already sent an Order Confirmation.
2. Payment Methods
Petfest accepts various payment methods to offer you flexibility and convenience. These methods include major credit cards, debit cards, and other forms of electronic payment. By placing an order on our website, you confirm that the payment details provided are valid and accurate.
3. Order Confirmation
Upon successful payment, you will receive an Order Confirmation via email. This confirmation serves as acknowledgment that your order has been received and is being processed. Please review the details carefully and notify us immediately of any discrepancies.
4. Billing Information Accuracy
It is your responsibility to ensure that your billing information is accurate and up-to-date. Petfest is not liable for any consequences arising from inaccuracies in the billing information provided. In the event of changes to your billing information, please update it promptly through your account settings or contact our Customer Support.
5. Pricing Errors
While we strive to maintain accurate pricing information, errors may occasionally occur. If we identify a pricing error on your order, we will notify you promptly. You will have the option to proceed with the corrected price or cancel your order. If we are unable to contact you, the order will be considered canceled.
6. Discounts and Promotions
Petfest may offer discounts, promotions, or coupon codes from time to time. These promotions are subject to specific terms and conditions, and we reserve the right to modify or withdraw them at any time without notice. Promotions cannot be combined unless explicitly stated.
7. Payment Security
Petfest prioritizes the security of your payment information. Our website uses industry-standard encryption to protect your data during transmission. We do not store your payment details on our servers after the transaction is complete.
8. Billing Disputes
If you believe there is an error in the billing of your order, please contact our Customer Support within 14 days of receiving your order. We will investigate the matter promptly and work towards a resolution. Failure to report billing discrepancies within this timeframe may limit our ability to address the issue.
9. Cancellations and Refunds
Orders can be canceled by contacting Customer Support within 24 hours of placing the order. Refund requests will be processed in accordance with our Refunds Policy, as outlined in Schedule 2 to the Competition and Consumer Act 2010 of Australia and Parts 6 and 7 of the Competition and Consumer Regulations 2010.
10. Changes to Billing Terms
Petfest reserves the right to modify these Billing Terms and Conditions as necessary. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms regularly for updates.
By engaging in transactions with Petfest, you acknowledge and agree to these Billing Terms and Conditions. For any inquiries or assistance, please contact our Customer Support at customer.support@petfest.com.au or call [Phone Number]. Thank you for choosing Petfest as your preferred online pet store.
