Petfest is committed to providing a transparent and customer-centric shopping experience. Our Returns Policy is meticulously crafted, adhering to Schedule 2 of the Competition and Consumer Act 2010 of Australia and Parts 6 and 7 of the Competition and Consumer Regulations 2010, ensuring compliance with Australian consumer protection laws.
1. General Overview
Petfest offers a 30-day return policy to our valued customers. We understand that circumstances may arise where a return, exchange, or refund is necessary, and we have designed our policy to accommodate various scenarios.
2. Faulty Items
If you receive a faulty item, Petfest provides a hassle-free return process. Customers are entitled to a full refund for faulty items, and we cover the cost of return shipping. To initiate a return for a faulty item, please contact our Customer Support within 30 days of receiving the product. We are committed to resolving such issues promptly.
3. Incorrect Items
In the event of receiving an incorrect item, Petfest will bear the return shipping costs. Customers can easily return the incorrect item, and upon confirmation, we will promptly dispatch the correct product. Contact our Customer Support to initiate the process within 30 days of receiving the item.
4. Change of Mind and Exchanges
Petfest understands that preferences may change. For items returned due to a change of mind, customers are eligible for a refund, with a 15% restocking fee deducted from the refund amount. Additionally, customers are responsible for covering the shipping costs for exchanges resulting from a change of mind. To initiate a return or exchange due to a change of mind, please contact Customer Support within 30 days of the purchase date.
5. Refund Process
Upon approval of a refund request, Petfest endeavors to process refunds within 10 business days. Approval is subject to adherence to the eligibility criteria outlined in this policy. Refunds are issued in Australian Dollars (AUD). The original shipping cost is deducted from the refund amount for returns due to a change of mind.
6. Currency and Jurisdiction
All transactions, including refunds, are conducted in Australian Dollars (AUD). Our Returns Policy is governed by Schedule 2 of the Competition and Consumer Act 2010 of Australia and Parts 6 and 7 of the Competition and Consumer Regulations 2010, ensuring compliance with Australian consumer protection laws.
7. Contact Information
For any inquiries or to initiate a return, exchange, or refund, please reach out to Petfest Customer Support at customer.support@petfest.com.au or call our helpline at [Phone Number].
Petfest reserves the right to amend this Returns Policy as necessary, always ensuring compliance with relevant laws and regulations to uphold the best interests of our customers.
