Petfest strives to make the returns process as simple and convenient as possible for our valued customers. If you receive a damaged or faulty item, or if you wish to make an exchange, please follow these easy steps:
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Contact Customer Support:
- Reach out to our dedicated Customer Support team at customer.support@petfest.com.au or call [Phone Number].
- Clearly explain the issue, providing order details and photographic evidence if applicable.
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Return Authorization:
- Upon assessing your request, our Customer Support team will provide a Return Authorization (RA) number.
- Clearly mark this RA number on the return package.
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Packaging:
- Ensure the item is securely packaged to prevent further damage during transit.
- Include a copy of the original invoice or order confirmation within the package.
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Return Shipping:
- For damaged or faulty items, Petfest covers the return shipping costs. Our team will provide instructions on how to proceed.
- If you are making an exchange due to a change of mind, you are responsible for the return shipping costs.
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Dispatch of Replacements:
- Once the damaged or faulty item is received and inspected, we will promptly dispatch a replacement or process the refund, as per your preference.
- Exchanges due to a change of mind will be processed upon receiving the returned item.
Petfest is committed to ensuring a smooth and efficient returns process. If you have any questions or need assistance, do not hesitate to contact our Customer Support team. We appreciate your trust in Petfest and are dedicated to resolving any issues promptly.
